ANSWER
Hierarchy of Goals
Student’s Name
Institutional Affiliation
Course Name and Code
Instructor’s Name
Date
Hierarchy of Goals
Introduction
As the team leader, I am responsible for leading my team in achieving the strategic initiative of raising patient satisfaction. These objectives should be clear and quantifiable to track our progress toward them. My role as the team leader would be to get everyone on the same page with the committee’s vision and goals by outlining objectives in detail. The head of the team should ensure everyone on the committee has the resources to communicate and work together efficiently. The team leader should support problem-solving to ensure the team can identify and solve any problems that may develop. In addition, the team leader should keep tabs on the committee’s work to ensure it is on track to complete its assigned tasks. Other roles include supplying the committee with the necessary tools and support to carry out its duties and tracking and monitoring its progress toward increased patient satisfaction. This essay will explain a team’s objectives to improve customer satisfaction, evaluate ways of communicating the goal to the committee, develop progress-tracking methods, and establish means of redirecting or celebrating team members according to the goals.
Team Objectives and Goals
I will keep the overarching purpose of improving patient satisfaction in mind when establishing objectives and targets for my team. I will see that my team is aware of the significance of this objective and how their contributions affect the healthcare organization as a whole. My team’s main objective will be to ensure that our patients are content with their time spent in our facilities. We will work to foster a high-quality atmosphere and deliver high-standard care that satisfies the patient’s needs (Abu-Rumman et al., 2022). We will stress the significance of offering top-notch customer service to achieve this. Also, we’ll concentrate on making our services and procedures more efficient. We can better serve our patients by minimizing their wait times in this way.
Additionally, I aim to foster an environment of open dialogue and teamwork. This will guarantee that everyone on the team is aware of patient satisfaction objectives and adequately informed about any alterations or updates. I will guarantee patient satisfaction by teaching my team members effective methods of communicating with patients (Ploeg et al., 2019). This will entail instructing them on properly listening to our patients, meeting their requirements, and answering their inquiries. Lastly, I will constantly evaluate and enhance our patient satisfaction procedures. Surveys will be conducted, and data will be used to analyze patient comments and adjust to enhance the patient experience.
How to communicate goals to the team
I plan to use formal and informal channels to convey my objectives to the team. Meetings and written documentation are formal methods that will be used to ensure everyone on my team understands their role and how it contributes to the organization (Volger et al., 2018). During these gatherings, I will be sure to stress the significance of our patient satisfaction targets and our team’s efforts in achieving the organization’s overarching mission. In addition, I will keep my staff in the loop using less formal channels, like email and social media. This will help me keep my team focused on the big picture and show them how their efforts contribute to the team’s overall success. I will also ensure they have access to everything they need to succeed. I can ensure that everyone on my team is on the same page and is aware of their responsibilities if I use formal and informal means to convey my aims and intentions to them. By working together like this, we can increase the likelihood that our patients will be satisfied with their care.
Additionally, I will organize and preside over routine team meetings to detail the patient satisfaction strategic initiative and lead discussions on how we can best achieve the initiative’s stated goals and objectives (Franz et al., 2020). In this approach, I encourage open lines of communication within my team and ensure that everyone understands their role and how their inputs contribute to the whole. My staff and I will always have an open line of communication so that they can voice any concerns or share any successes with me.
Measures of success and tracking team goals
I will keep tabs on my team’s performance and use various metrics to determine whether or not we’re on pace to achieve our objectives. The first step is to hold regular team meetings where I can discuss our collective objectives and solicit feedback. Also, I intend to accomplish this using quantitative and qualitative approaches. I shall keep track of the percentage of satisfied patients and other quantitative measures of our progress. This will provide us with valuable insight into our team’s strengths and areas for development (Araújo et al., 2022). Qualitatively, I plan on regularly surveying and interviewing our patients to learn more about their perspectives. The results will inform our efforts to enhance the quality of care provided to our patients. I will also interview my team members to make sure they know their roles and are committed to the team’s success.
How to celebrate or redirect the team according to goals
Depending on the team’s progress toward our objectives, I’ll either applaud or make suggestions for improvement. On the bright side, I will make it a point to thank, reward, and appreciate my staff for their efforts. Team gatherings, individual praise, and giving accolades are three methods for accomplishing this. In addition, I will make sure my team members receive constructive criticism and access to all the tools and data they need to excel in their roles.
When my team falls short of our objectives, however, I will provide them with the feedback and guidance they need to get back on track. We will need to get together as a group to discuss our progress toward our objectives and any problems that have arisen. At these gatherings, I will brief my staff on our progress toward our patient satisfaction targets and arm them with the data and tools they will need to continue progressing.
Conclusion
In summary, the role of the team leader is to bear the team’s objective and follow up to ensure it is achieved. The team leader assigns members’ duties and updates them about changes to meet the end goal. To increase patient satisfaction, it is essential to establish positive interactions between team members, communicate effectively, and track progress toward the goal. Qualitative and quantitative methods can be used to track the project’s progress. This can be done by interviewing patients about their experiences in an institution and other methods. Appraising team members for their excellent work and critiquing them to foster improvement is also essential.
References
Abu-Rumman, A., Al Shraah, A., Al-Madi, F., & Alfalah, T. (2022). The impact of quality framework application on patients’ satisfaction. International Journal of Human Rights in Healthcare, 15(2), 151–165.
Araújo, G. L., Amorim, F. F., de Miranda, R. C. P. S., Amorim, F. F. P., Santana, L. A., & Göttems, L. B. D. (2022). Patient safety culture in primary health care: Medical office survey on patient safety culture in a Brazilian family health strategy setting. Plos one, 17(7), e0271158.
Franz, S., Muser, J., Thielhorn, U., Wallesch, C. W., & Behrens, J. (2020). Inter-professional communication and interaction in the neurological rehabilitation team: a literature review. Disability and rehabilitation, 42(11), 1607-1615.
Ploeg, J., Valaitis, R. K., Cleghorn, L., Yous, M. L., Gaber, J., Agarwal, G., … & Dolovich, L. (2019). Perceptions of older adults in Ontario, Canada on the implementation and impact of a primary care programme, Health Teams Advancing Patient Experience: Strengthening Quality (Health TAPESTRY): a descriptive qualitative study. BMJ open, 9(6), e026257.
Vogler, J. S., Thompson, P., Davis, D. W., Mayfield, B. E., Finley, P. M., & Yasseri, D. (2018). The hard work of soft skills: augmenting the project-based learning experience with interdisciplinary teamwork. Instructional Science, pp. 46, 457–488.
QUESTION
The top executives for your organization have implemented a strategic initiative of increasing patient satisfaction. As a team leader you will need to implement objectives and goals for your team according to the strategic initiative of increasing patient satisfaction. In 1,000-1,200 words discuss the following:
- Objectives and goals for your team.
- How you will communicate your goals to your team. Explain how you will communicate how your team goals fit the bigger picture of the organizational goal.
- How you know that your team is meeting these goals. Include how you will track your team’s goals.
- How you will celebrate or redirect your team according to goals.
Use three to five scholarly resources to support your reasoning for setting and communicating goals and objectives.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. When writing in APA style, it is important that your analysis is written in third person. Writing in third person helps with clarity and conciseness throughout your paper.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.