Health Care Benchmark Evaluation Simulation
Question Description
PREPARATION
For this assessment, you may choose one of the following three options for a performance dashboard to use as the basis for your benchmark evaluation.
Option 1: Dashboard and Health Care Benchmark Evaluation Simulation
If you decide to use the simulation dashboard for your evaluation, review the dashboard, as well as relevant local, state, and federal laws and policies. Consider the metrics within the dashboard that are falling short of prescribed benchmarks.
Option 2: Actual Dashboard From a Professional Practice Setting
If you choose an actual dashboard from a professional practice setting for your evaluation, be sure to add a brief description of the organization and setting that includes:
The size of the facility that the dashboard is reporting on.Health Care Benchmark Evaluation Simulation
The specific type of care delivery.
The population diversity and ethnicity demographics.
The socioeconomic level of the population served by the organization.
Note: Ensure that your data is Health Insurance Portability and Accountability Act (HIPAA) compliant. Do not use any easily identifiable organization or patient information.
Option 3: Hypothetical Dashboard Based on a Professional Practice Setting
If you have a sophisticated understanding of dashboards that are relevant to your own practice, you may also construct a hypothetical dashboard for your evaluation based on that setting. Your hypothetical dashboard must present at least four different metrics, at least two of which must be underperforming the relevant benchmark set forth by a federal, state, or local laws or policies. In addition, be sure to add a brief description of the organization and setting that includes:
The size of the facility that the dashboard is reporting on.
The specific type of care delivery.
The population diversity and ethnicity demographics.
The socioeconomic level of the population served by the organization.
Note: Ensure that your data is HIPAA compliant. Do not use any easily identifiable organization or patient information.
REPORT REQUIREMENTS
Structure your report in such a way that it would be easy for a colleague or supervisor to locate the information they need. Be sure to cite relevant local, state, or federal health care laws or policies when evaluating metric performance against prescribed benchmarks. Cite an additional 2–4 credible sources to support your analysis and evaluation of the challenges in meeting the benchmarks, the potential for performance improvement, and your advocacy for ethical action.
Note: The tasks outlined below correspond to grading criteria in the scoring guide.
In your report, be sure to:
Evaluate dashboard metrics against the benchmarks set by local, state, or federal health care laws or policies.
Which metrics are below the mandated benchmarks in the organization? Evaluate weaknesses within the entire set of benchmarks.
What are the local, state, or federal health care laws or policies that set these benchmarks?
Analyze challenges that meeting prescribed benchmarks can pose for the organization or for an interprofessional team.
What are the specific challenges or opportunities that the organization or interprofessional team might have in meeting the benchmarks? For example, consider:
The strategic direction of the organization.Health Care Benchmark Evaluation Simulation
The organization’s mission.
Available resources:
Staffing.
Operational and capital funding.
Physical space.
Support services (any ancillary department that supports a specific care unit in the organization, such as a pharmacy, cleaning services, and dietary services).
Cultural diversity in the organization.
Cultural diversity in the community.
Organizational processes and procedures.
How might these challenges be contributing to benchmark underperformance?
Evaluate a benchmark underperformance in the organization or interprofessional team that has the potential for greatly improving overall quality or performance.
Which metric is underperforming its benchmark by the greatest degree?
Which benchmark underperformance is the most widespread throughout the organization or interprofessional team?
Which benchmark affects the greatest number of patients?
Which benchmark affects the greatest number of staff?
How does this underperformance affect the community the organization serves?
Where is the greatest opportunity for improvement in the overall quality or performance of the organization or interpersonal team—and ultimately in patient outcomes?
Advocate for ethical action in addressing the benchmark underperformance that has the potential for greatly improving overall quality or performance.
At which group of stakeholders should your advocacy be directed? Which group could be expected to take the appropriate action to improve the benchmark metric?
What are some ethical actions that the stakeholder group could take that support improved benchmark performance?
Why should the stakeholder group take action?
Communicate your findings and recommendations in a professional and effective manner.
Ensure that your report is well organized and easy to read.
Write clearly and logically, using correct grammar, punctuation, and mechanics.
Integrate relevant sources to support your arguments, correctly formatting source citations and references using current APA style.
Did you cite relevant local, state, or federal health care laws or policies when discussing the mandated benchmarks?
Did you cite an additional 2–4 credible sources to support your analysis, evaluation, and advocacy?
attachment_1
Overview:
Review the performance dashboard for a health care organization, as well as relevant local, state, and federal laws and policies. Then, write a report for senior leaders in the organization that communicates your analysis and evaluation of the current state of organizational performance, including a recommended metric to target for improvement.
Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented.Health Care Benchmark Evaluation Simulation
In the era of health care reform, many of the laws and policies set by government at the local, state, and federal levels have specific performance benchmarks related to care delivery outcomes that organizations must achieve. It is critical for organizational success that the interprofessional care team is able to understand reports and dashboards that display the metrics related to performance and compliance benchmarks. This assessment offers an opportunity for you to demonstrate and sharpen your ability to analyze, interpret, and evaluate performance dashboard metrics.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
• Competency 1: Analyze the effects of health care policies, laws, and regulations on organizations, interprofessional teams, and personal practice.
• Analyze challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team.
• Competency 3: Lead the development and implementation of ethical and culturally sensitive policies that improve health outcomes for individuals, organizations, and populations.
• Advocate for ethical action in addressing a benchmark underperformance, directed toward an appropriate group of stakeholders.
• Competency 4: Evaluate relevant indicators of performance, such as benchmarks, research, and best practices, for health care policies and law for patients, organizations, and populations.
• Evaluate dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws.
• Evaluate a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance.
• Competency 6: Apply various methods of communicating with policy makers, stakeholders, colleagues, and patients to ensure that communication in a given situation is professional, clear, efficient, and effective.
• Communicate evaluation and analysis in a professional and effective manner, writing content clearly and logically, with correct use of grammar, punctuation, and spelling.
• Integrate relevant sources to support arguments, correctly formatting citations and references using current APA style.
Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend or family member, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
• What local, state, or federal health care policies or laws set benchmarks and standards reflected in performance dashboards common in your professional area of practice?
• What are the potential challenges or opportunities for health care organizations or interprofessional teams in meeting prescribed performance benchmarks and standards? Factors you might consider include the organization’s mission, its size and resources, operational policies and procedures, and the population the organization serves.
attachment_2
4/19/2019 Dashboard Benchmark Evaluation Scoring Guide
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a01_scoring_guide.html 1/2
Dashboard Benchmark Evaluation Scoring Guide
CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Evaluate dashboard
metrics with regard
to benchmarks set
by local, state, or
federal health care
policies or laws.
Does not analyze
dashboard metrics
with regard to
benchmarks set by
local, state, or federal
health care policies or
laws.
Analyzes dashboard
metrics, but
relationship to
benchmarks set by
local, state, or federal
health care policies or
laws is missing or
flawed.
Evaluates
dashboard metrics
with regard to
benchmarks set by
local, state, or
federal health care
policies or laws.
Evaluates dashboard
metrics with regard to
benchmarks set by local,
state, or federal health
care policies or laws, and
identifies knowledge
gaps, unknowns, missing
information, unanswered
questions, or areas of
uncertainty (where further
information could improve
the evaluation).
Analyze challenges
that meeting
prescribed
benchmarks can
pose for a heath
care organization or
an interprofessional
team.
Does not list
challenges that
meeting prescribed
benchmarks can
pose for a heath care
organization or an
interprofessional
team.
Lists but does not
analyze challenges
that meeting
prescribed
benchmarks can pose
for a heath care
organization or an
interprofessional team,
or provides a flawed
analysis that misses
key challenges.
Analyzes
challenges that
meeting
prescribed
benchmarks can
pose for a heath
care organization
or an
interprofessional
team.
Analyzes challenges that
meeting prescribed
benchmarks can pose for
a heath care organization
or an interprofessional
team, and identifies
assumptions on which
the analysis is based.
Evaluate a
benchmark
underperformance
in a heath care
organization or an
interprofessional
team that has the
potential for greatly
improving overall
quality or
performance.
Does not evaluate a
benchmark
underperformance in
a heath care
organization or an
interprofessional
team that has the
potential for greatly
improving overall
quality or
performance.
Provides a partial or
flawed evaluation of a
benchmark
underperformance in a
heath care
organization or an
interprofessional team;
misses factors that are
key to understanding
the potential for
improving overall
quality or
performance.
Evaluates a
benchmark
underperformance
in a heath care
organization or an
interprofessional
team that has the
potential for
greatly improving
overall quality or
performance.
Evaluates a benchmark
underperformance in a
heath care organization
or an interprofessional
team that has the
potential for greatly
improving overall quality
or performance, and
defends reasoning for
selecting this benchmark
over another with similar
potential for
improvement.
Advocate for ethical
action in addressing
a benchmark
underperformance,
directed toward an
appropriate group of
stakeholders.
Does not advocate
for ethical action in
addressing a
benchmark
underperformance,
directed toward an
appropriate group of
stakeholders.
Attempts to advocate
for ethical action but
attempt is flawed,
superficial, or does not
address an
appropriate group of
stakeholders.
Advocates for
ethical action in
addressing a
benchmark
underperformance,
directed toward an
appropriate group
of stakeholders.
Advocates for ethical
action in addressing a
benchmark
underperformance,
directed at an appropriate
group of stakeholders,
and recommends criteria
for evaluating the
effectiveness of
recommended action.
4/19/2019 Dashboard Benchmark Evaluation Scoring Guide
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a01_scoring_guide.html 2/2
CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Communicate
evaluation and
analysis in a
professional and
effective manner,
writing content
clearly and logically,
with correct use of
grammar,
punctuation, and
spelling.
Does not
communicate
evaluation and
analysis findings and
recommendations in
a professional and
effective manner;
does not write
content clearly and
logically, and does
not use correct
grammar,
punctuation, and
spelling.
Communicates
evaluation and
analysis findings and
recommendations that
are not consistently
professional, effective,
clear, and logical, or
that contain errors in
use of grammar,
punctuation, or
spelling that distract
from the message.
Communicates
evaluation and
analysis in a
professional and
effective manner,
writing content
clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Communicates
evaluation and analysis
findings and
recommendations that
are professional,
effective, and insightful;
the content is clear,
logical, and persuasive;
and grammar,
punctuation, and spelling
are without errors.
Integrate relevant
sources to support
arguments, correctly
formatting citations
and references
using current APA
style.
Does not integrate
relevant sources to
support arguments;
does not correctly
format citations and
references using
current APA style.
Cites sources that lack
relevance or integrates
them poorly, or
formats citations or
references incorrectly.
Integrates relevant
sources to support
arguments,
correctly
formatting citations
and references
using current APA
style.
Integrates relevant
sources to support
arguments, correctly
formatting citations and
references using current
APA style. Citations are
free from all errors.