culture, language, and the physical environment, particularly political and economic developments, all impact an organization’s problem-solving and decision-making abilities.
A Strategy for Action
Rendo et al. (2015) show that culture, language, and the physical environment, particularly political and economic developments, all impact an organization’s problem-solving and decision-making abilities. Healthcare providers must incorporate socio-cultural and other external influences into their healthcare policies, proposals, and organizational programs to address environmental issues. For example, political factors can limit the options available to an organization, whereas economic factors determine the nature of competition, affecting an organization’s financial muscle. Cultural and sociological trends have an impact on people’s way of life as well as the way people in the organization think. As a result, on average, environmental factors impact the organization’s service delivery quality.
Nurses have the authority to integrate cultural awareness, knowledge, and communication to aid healthcare delivery; this will go hand in hand with improving the patient’s comfort and satisfaction with the type of care provided. They can incorporate culture into their process by exposing themselves to different cultures through travel and home visits. This fosters curiosity and meaningful cultural encounters. Another way is through a patient-nurse relationship, which builds confidence, especially when there is a language barrier (Luxford, Safran, & Delbanco, 2011). Another method is research, which serves as the foundation for cultural understanding. Finally, nurses must understand how people perceive health issues and observe their behaviours and habits. It becomes easier for nurses to draft culturally competent care once they know their patients.
I think communication and language assistance are the most critical standards because they help people with scientific challenges access health care and services quickly. On the other hand, the principal standard ensures that adequate, equitable, and respectful health care is provided despite differences in cultural health and beliefs (Diamond et al., 2010). The scientific literature and expert consensus inform the CLAS and Joint Commission standards. They are based on professionalism and include a variety of stakeholders, including healthcare professionals, consumers, and regulators.
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References
C. Diamond, A. Wilson-Stronks, and E. A. Jacobs (2010). Do hospitals meet national standards for culturally and linguistically appropriate services? 1080–1087: Medical care.
K. Luxford, D. G. Safran, and T. Delbanco (2011). We are promoting patient-centred care: a qualitative study of facilitators and barriers in healthcare organizations known for improving patient experience. 510-515 in International Journal of Quality in Health Care.
A. Renedo, C. A. Marston, D. Spyridonidis, and J. Barlow. (2015). Patient and Public Participation in Healthcare Quality Improvement: How organizations can assist patients and professionals in working together. 17(1), 17-34, Public Management Review.