ANSWER
Discussion Post: Dashboards and Scorecards: Applied in Selected Healthcare Organisation
I chose Baylor Scott & White Health for this conversation since it is a top healthcare organisation in Texas well-known for stressing patient-centered, high-quality treatment. Patient experience, quality improvement, and financial sustainability are among the performance criteria Baylor Scott & White tracks using a strong system of balanced scorecards and dashboards.
Measures on the Dashboard/Scorecard
Baylor Scott & White’s scorecard logs several important indicators of organisational effectiveness and patient experience. Among these steps are:
Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS for short
Emphasises patient opinions of care including pain management, cleanliness, and physician and nurse communication.
Reversals of scores against national criteria impact value-based purchasing reimbursements.
Wait times for patients:
Track average emergency department and outpatient clinic wait times.
Clinical quality indicators:
Among the metrics are surgical site infections (SSIs) and infection rates—that is, central line-associated bloodstream infections (CLABSIs).
Rates of readmissions:
Tracks 30-day readmissions for high-risk illnesses like pneumonia and heart failure.
NPS, or nett promoter score, is
Finds patient probability of recommending the institution to others.
Interactive dashboards allow these real-time updates to show administrative and clinical staff members all over the company.
Creation of Goals and Performance
Baylor Scott & White sets particular targets for every measure:
HCSAHPS:
Target: Top 90th percentile national rank.
Though discharge education needs work, communication with nurses and pain management regularly achieve expectations.
rates of readmission:
Target: Using thorough discharge planning and follow-up, lower 30-day readmissions by 10% yearly.
Current Situation: Though not for pneumonia readmissions, goals in heart failure care are being reached.
National Public Service:
Keep your NPS at 85.
Currently in outpatient treatments, achieved but somewhat below aim in inpatient environments.
Effects of Not Meeting or Meeting Metrics
Positive Effects of Exceeding Metrics:
Better patient outcomes follow from improved treatment quality lowering complications and raising patient satisfaction.
Reduced fines and higher Medicare reimbursements follow from higher HCAHPS ratings.
Positive NPS builds community trust and draws additional patients by means of this.
Negative Effects of Not Attaching Metrics
Higher readmission rates or poor HCAHPS performance lower reimbursements under Medicare’s Value-Based Purchasing Programme.
Consistently failing benchmarks can help to cause staff attrition and fatigue.
Low ratings over time could discourage possible patients and erode community trust.
For instance, Baylor Scott & White instituted unit-specific training programmes after the dashboard noted a drop in nurse-patient communication scores. Six months of this focused intervention produced a 5% increase in HCAHPS scores.
At last
Effective tracking and enhancement of healthcare performance depend on balanced scorecards and dashboards. The emphasis of Baylor Scott & White Health on patient experience measures highlights the need of matching organisational priorities with national benchmarks. Although the company has made noteworthy achievements, ongoing efforts to meet unmet targets like readmissions and discharge education will improve patient outcomes and financial sustainability.
Reference Notes
Baylor Scott & White Health 2023. Patient safety and quality. taken from https://www.bs Whealth.com.
Medicare & Medicaid Services: (2022). Hospital value-based buying is valued. taken from https://www. CMS.gov.
2020 Kaplan, R. S.; Norton, D. P. Measures of performance based on a balanced scorecard The Harvard Business Review, 83(7), 172–180.
QUESTION
Leading week 5 discussion:To prepare:
- reflect on how a healthcare organization or nursing practice setting uses scorecards and dashboards.
- Select any healthcare organization or nursing practice setting that has an established scorecard or dashboard measuring patient experience and improvement goals in texas.
- Be sure to obtain an example of the scorecard or dashboard from the healthcare organization or nursing practice setting (you selected) for this Discussion.
- Reflect on how these measurement systems and measurement methods may impact organizational goal setting in the areas of overall performance and financial stability.
- Explore the key indicators involved with scorecards and dashboards, as well as the external quality standards to which they are compared.
- Reflect on what the metrics used in the balanced scorecards and dashboards might mean to your specific organization and/or nursing practice. Has your organization established goals for these or similar metrics and are they currently being met? Why, or why not?
To assignment:
Post a brief description of the healthcare organization or nursing practice setting you selected. Summarize the measures on the scorecard or dashboard in which patient experience of care is measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at your organization are established, for these metrics you reviewed, and whether or not they are currently being met. Then, describe the potential impacts of meeting or not meeting these metrics for your healthcare organization, and explain why. Please sound professional and watch for grammar. Be specific and provide examples. include at least 3 references